Privacy Policy

Crown Play Casino respects your privacy and aims to handle personal information fairly, securely and transparently. This Privacy Policy explains what information may be collected when you use the website or related services, why it is needed, how it may be shared, and the choices available to you.

New & Popular

Mystery Reels

redtiger

Fruit Love Fever

inout

Skyward Storm

betgames

Volcano Rising SE

rubyplay

All Lucky Clovers 40

bgmng

Dragon Egg

tomhornnative

About this Privacy Policy

This Privacy Policy applies to information collected through the Crown Play Casino website, account services, customer support channels and other services connected with your use of the site. It is intended for players in Australia and should be read together with the website’s other terms and policies.

Review contents

Personal information means information that identifies you or could reasonably be linked with you. The information handled will depend on how you use the site, whether you open or maintain an account, which payment options you use, and what verification or support is required.

By using the site, you acknowledge that information may be collected and used for the purposes described in this Policy. Where consent is required, it will be requested in an appropriate way. You may withdraw consent for certain activities, although this will not affect processing that is necessary to provide services, meet legal obligations, protect the site or prevent fraud.

Information we may collect

Crown Play Casino may handle different categories of information in connection with your use of the site. We aim to collect information that is reasonably necessary for the relevant purpose and to keep it accurate where possible.

Account and contact information

This may include your name, date of birth, residential details, contact details, username, account credentials, communication preferences and information you provide when registering or updating an account. It may also include records of your enquiries, correspondence and interactions with customer support.

Identity and verification information

To verify identity, age, eligibility or account activity, we may handle information from identity documents, proof of address, source-of-funds information or other documents requested as part of checks. Such information may be reviewed using internal processes or specialist verification providers.

Payment and transaction information

We may record deposits, withdrawals, wagers, account balances, transaction references, payment method details and related financial information. Payment information may be processed by payment providers, and we may receive confirmation or limited details needed to reconcile transactions without receiving all information held by the payment provider.

Device, usage and cookie information

When you visit or use the site, we may collect technical and usage information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referral information and interactions with the website. We may also use cookies and similar technologies to remember preferences, support security, understand site performance and improve the user experience.

Information from other sources

Where appropriate, information may be received from payment providers, identity and verification services, fraud-prevention services, technology providers or other parties involved in delivering the site. We may also receive information when you contact us, participate in a promotion or interact with our communications.

How information is used and shared

Information is used for legitimate operational, security, legal and service-related purposes. These purposes may include:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Providing customer support and responding to questions, complaints or requests.
Verifying identity, age and account information.
Carrying out anti-fraud, anti-money-laundering, security and responsible gambling checks.
Detecting, investigating and preventing suspicious, unauthorised or unlawful activity.
Operating, maintaining, testing and improving the website, systems and services.
Sending service messages, account notices and other essential communications.
Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.
Protecting the rights, property, safety and security of players, the website and relevant service providers.

Information may be shared with parties that help operate the service, such as payment providers, identity-checking providers, technology and hosting providers, customer support providers, security and fraud-prevention services, professional advisers and other contractors. These parties should only use information for relevant services or purposes and are expected to apply appropriate safeguards.

Information may also be disclosed where necessary to comply with a lawful request, court process or legal obligation, or where disclosure is reasonably required to investigate fraud, protect users, enforce applicable terms or respond to an emergency. We do not treat your personal information as a product to be sold for unrelated purposes.

Some service providers may process information in locations outside Australia. Where this occurs, reasonable steps should be taken to protect the information and handle it in accordance with applicable privacy requirements. We only seek to use information for purposes connected with providing, securing or improving the services, or for purposes otherwise permitted by law.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or identifiers stored on your device when you visit a website. Some cookies are necessary for account access, security, navigation and core site functions. Other cookies may help remember settings, measure performance, understand how the site is used or support relevant communications.

You can manage or restrict cookies through your browser settings. Depending on the settings you choose, disabling cookies may affect login functions, preferences, security features or other parts of the site. Browser settings may also allow you to delete cookies already stored on your device.

Security

Reasonable technical, administrative and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication procedures, monitoring, secure transmission and restricted access for personnel and service providers who need information for their work.

No online system can be guaranteed to be completely secure. You should keep your account credentials confidential, use appropriate device security and contact support promptly if you believe your account or information has been accessed without permission.

Retention

Personal information is generally retained only for as long as it is needed for the purposes described in this Policy, to resolve disputes, enforce agreements, maintain business records, protect the site or meet legal obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or de-identified.

Your privacy rights and choices

Depending on your circumstances and applicable privacy requirements, you may have rights to ask what personal information is held about you, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of information that is no longer needed, and withdraw consent to marketing communications.

To exercise these rights or ask a privacy question, contact support@crown-play-casino.click. Please explain your request clearly and provide enough information for your account or identity to be located. We may need to verify your identity before providing information or making changes, particularly where the request involves account, identity or transaction records.

Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
Correction: tell us if information is inaccurate, out of date or incomplete and request that it be corrected.
Deletion: request deletion of personal information where it is no longer required or where deletion is otherwise available under applicable requirements.
Marketing consent: withdraw consent to marketing by contacting support@crown-play-casino.click or using an unsubscribe option included in a marketing message.

A request may be refused or limited where permitted or required by law, including where providing information could affect another person’s privacy, compromise security or fraud controls, or conflict with record-keeping obligations. If information must be retained, it may be securely stored and restricted from other uses where appropriate.

You can also contact support@crown-play-casino.click if you believe information has been mishandled or if you want to raise a privacy complaint. We will aim to review privacy enquiries fairly and respond within a reasonable time. This Policy may be updated when our services, practices or legal obligations change. The current version published on the website applies to information handled under the updated Policy.